Welcome to our new website! We are still in a transition period and we are taking a few more days to ensure everything is up and running smoothly before we resume full services including Member Online. We thank you for your patience.

Big changes for your fund

There’s been a slight delay

As you may know, ANZ Staff Super has been transitioning to a new administration and member services provider. We have successfully launched our new look website and are finalising our full-service model, Member Online and mobile app.

We have successfully transitioned all member data to the new provider and are currently conducting final checking and testing of the new administration system.

We had previously communicated that we expected to be back up and running on or around 17 June. Unfortunately, we need to take a few more days to ensure everything is running smoothly before we resume full services including Member Online.

We apologise for any inconvenience this delay may cause you and will be back in touch on or around 24 June with instructions on how to log in to your ANZ Staff Super account.

In the meantime, if you need any assistance or have any questions please refer to the relevant section on this website, our Big Changes booklet or contact us on 1800 000 086 from 8am to 6pm (AEST) business days or email us at enquiry@anzstaffsuper.com.

Why is there a limited services period?

Changing service providers can be complex. It’s therefore essential we manage this transition carefully. We built a robust plan with detailed checks to ensure your records are transferred in a timely and accurate manner and we have successfully transitioned all member data to the new provider. We are currently conducting final checking and testing of the new administration system.

This means there will be some interruptions to our normal processing times and your online access during the transition period and we apologise for any inconvenience this may cause.

The limited services period will unfortunately need to be extended until on or around Monday, 24 June 2024.

You can call us during the limited service period on 1800 000 086 from 8.00 am to 6.00pm AEST on business days.

We sent detailed members information about the limited service period and any impacts it may have on your account in late April. You can find a copy hereOpens in new window .

What information is moving to the new provider?

The last 10 years of benefit statements and stored correspondence are being transferred from the previous Member Online to the new one.

This will take some time to migrate across, so may not all be there the first day you register for and log on to the new Member Online.

Do I have to tell my employer?

No. Contributions will continue to flow to your account.

Will my pension payments be impacted?

Any regular pension payments affected by the limited servicing period have been paid early. The timing of these payments were set out in a detailed letter to pension members in late April and there will be no change to this.

When will services be back up and running?

It is currently planned that full service will resume on or around Monday 24 June 2024. We will send you confirmation along with information about registering for the new Member Online.

The new mobile app will launch in the coming weeks and we’ll let you know when it’s ready.