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Protecting members’ privacy

The Trustee, ANZ Staff Superannuation (Australia) Pty Limited, seeks to take all reasonable steps to protect members’ privacy and the confidentiality of members’ personal information.

The administrator, Australian Administration Services Pty Limited (ABN 62 003 429 114), collects (on behalf of the Trustee) personal information directly from members and their employers. Sometimes information about you may be collected from other third parties such as a previous superannuation fund, your financial adviser or publicly available sources. We collect, use and disclose personal information about you to provide and manage your account and give you information about your super, or as required by super and tax laws.

If you do not provide the personal information requested or it is incomplete or inaccurate, we may not be able to manage your account properly and processing of transactions to, from or in relation to your account may be delayed.

Members’ personal information is kept confidential but may be disclosed by the Trustee or administrator to third parties, such as ANZ Staff Super’s actuary, insurer, medical consultants, underwriter, legal adviser and auditor and other external service providers who are contracted to assist with administering members’ benefits. It may also be disclosed where expressly authorised or required by law, for example to government agencies such as the Australian Taxation Office and Australian Financial Complaints Authority.

Members’ personal information may also be disclosed to the Group Superannuation Department of ANZ for the purposes of administering members’ benefits or resolving members’ enquiries or complaints. Members’ personal information may be disclosed to related entities of the administrator located overseas (in particular, its related entity Link Administration Private Limited (India)) as part of the day-to-day provision of administration or ancillary services.

The Trustee’s Privacy Policy Statement contains more detail about how we deal with your personal information and information about how you can access and seek correction of information we hold about you. It also includes information about how you can lodge a complaint about how we’ve dealt with your personal information and how that complaint will be handled. If you have any queries in relation to privacy issues, please contact:

  • Mail: ANZ Staff Super GPO Box 2139 Melbourne VIC 3001
  • Phone: 1800 000 086
  • Fax: (02) 9287 0320
  • Email: enquiry@anzstaffsuper.com

The Trustee’s Privacy Policy Statement is available hereOpens in new window.

You can also access the administrator’s privacy policy hereOpens in new window.

Insurance cover is provided by Zurich Australia Limited ABN 92 000 010 195 (the “Insurer”) and subject to the terms and conditions of the insurance policy issued to ANZ Staff Superannuation (Australia) Pty Limited ABN 92 006 680 664 AFSL 238268 RSEL L0000543 (the Trustee of ANZ Staff Super) by the Insurer (the “Policy”). You should read the Product Disclosure Statement (PDS) for your membership section for a summary of the terms and conditions of the Policy. You can download your PDS here or contact us on 1800 000 086 if you would like a copy of the Policy. Your Section application will be assessed by the Insurer and ANZ Staff Super will advise you of the outcome in writing. The Insurer’s Privacy Policy details how the Insurer manages personal information. It is available free of charge by calling Zurich on 13 15 51 or can be downloaded from hereOpens in new window.