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Keeping your super safe from cyber threats and scams

Protecting your superannuation is about more than just keeping track of your balance – it’s also about staying safe from cyber threats and scams. Criminals are always looking for ways to access personal and financial information, but with the right precautions, you can help keep your account secure.

Scammers may pose as Financial Advisers or claim to be from your super fund. Their goal is usually to get their hands on your money or steal your identity. Once they have access, they may try to take control of your super. That’s why strong, unique passwords are essential and should never be reused across multiple accounts.

ANZ Staff Super has robust security measures in place to protect your account, including:

• Mandatory multi-factor authentication for Member Online, plus optional biometric login in the Member App
• Email alerts if your contact details are changed electronically
• Identity verification when you call us – we’ll ask several security questions to make sure it is you
• Strict checks for payment requests, including confirming the receiving bank account is in your name
• Behind the scenes, our administrator uses continuous monitoring and threat detection, watching for unusual activity 24/7.

Here’s what you can do to help protect your account:

• Use a strong, unique password for your super account
• Set up multi-factor authentication (MFA) for Member Online and face or fingerprint ID for the mobile app.
• Only log in via the official anzstaffsuper.com website or mobile app – never through links in unexpected emails or texts

What is a cyber threat?

A cyber threat is any attempt by criminals to access your personal or financial information. This could be through:

• Hackers trying to break into systems
• Viruses or malware
• Data breaches at other organisations

In the super world, this often means someone trying to log in to your account using personal details – like a stolen password – from an unrelated breach.

Super scams on the rise

A scam is when someone tries to trick you into giving away your personal or financial information, often by pretending to be a trusted organisation – like your super fund, a bank, or a government agency.

Common super scams

1. Phishing scams
Criminals impersonate your super fund to get your account details, often via email, SMS, or phone. They may send links to fake websites that capture your login information.

2. Cold calling and unsolicited offers
Scammers offer “free super reviews” or claim your fund is underperforming, trying to convince you to switch or disclose personal details.

3. Early access scams
You may be told you can access your super early (often for a fee). These are illegal schemes and often used to steal your identity.
Currently there is a scam claiming that new super rules mean you can access your super before age 60 (outside the normal strict requirements). There has been no change to withdrawal limits or preservation age as explained on the ATO website:

ATO warns against websites sharing fake news on superannuation preservation age | Australian Taxation OfficeOpens in new window