What’s happening?

From 1 June 2024, we’re moving to a new administration and member services provider. This will help us to deliver many of the things our members have been asking for:

  • A refreshed, new look website – making it easier to find what you are looking for.
  • An upgraded member portal – to make managing your super easier.
  • New mobile app – so you can check your super on the go.
  • More advice options – helping you reach your retirement goals.
  • Same fund you know and trust!

Later in the year we will move from weekly to daily unit pricing for our investments.

Who is the new administration and member services provider?

The new provider is Australian Administration Services Pty Limited, (AAS), who are part of the Link group of companies. Over 40% of all super accounts in Australia are serviced by AAS.1

Limited services period from 5pm Friday 17 May to on or around Monday 17 June 2024

Members will experience a ‘limited service period’ from Friday 17 May to (on or around) Monday 17 June 2024. If you plan to transact or make changes to your account (including to your insurance), you should do this before 5pm Friday 17 May 2024.

You will be able to speak with us throughout the limited service period by calling 1800 000 086.

We will provide you with more detailed information about the limited service period and any impacts it may have on your account in late April.

How will you protect my personal and financial data during this transition?

Changing service providers can be complex and it’s essential we manage this transition carefully. We have built a robust plan with detailed checks to ensure your records are transferred to AAS, in a timely and accurate manner. This means there will be some interruptions to our normal processing times and your online access during the transition period.  We apologise for any inconvenience this may cause.

Do I have to tell my employer?

No. Contributions will continue to flow to your account at the new provider.

Do I need to do anything?

No. However, to help us make the transition as smooth as possible, please make sure we have your current mobile number and email address. This will help with the security process when you log in to the new portal or mobile app for the first time. Simply log in to our member portal now, go to the Personal details page to review and update your details.

What information is moving to the new provider?

The last 10 years of benefit statements and stored correspondence will transfer from the existing member portal to the new member portal.

If you have worked with an ANZ Staff Super Adviser; you may wish to log on to the member portal and download your Statement of Advice before 5pm Friday 17 May 2024. These documents will not be transferred to AAS.

Pension payments

Any regular pension payments affected by the limited servicing period will be paid early. The timing of these payments will be set out in a detailed letter to you in late-April.

When we’re back up and running

When full service resumes with AAS, on or around Monday 17 June 2024, we will send you confirmation along with information about registering for the new member portal and app. 

What's changing?

  • When you call us from 1 June there will be a new team taking your calls
  • Our member portal is being upgraded making it easier to manage your super
  • We are introducing a new app
  • Our website is getting a refresh
  • Our logo is getting a refresh
  • We will move to digital first communications
  • We will have new email and postal addresses

What’s not changing?

We are the same fund you know and trust. Run by people like you, for people like you.

There is no change to:

  • Our low fees and insurance premiums
  • Your member number
  • Our phone number 1800 000 086

1 Link Group 2023 Annual Report, as at 30 June 2022 (APRA Regulated Funds only).

Call us on 1800 000 086
1800 000 086
Calling from Overseas: +61 3 8687 1829

8.00am - 6.00pm
Monday - Friday (AEST/AEDT)

Write to us

ANZ Staff Super
GPO BOX 4303 Melbourne VIC 3001